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Frequently asked questions, If you can't find the answer you're looking for, we're here to help so please contact us.

Delivery:
You can expect your order to arrive promptly and in pristine condition, via our courier Courier Post OR PBT Couriers

We offer FREE DELIVERY within New Zealand on all retail orders over NZ $50.00 total.
[ For Wholesale orders please contact us]

For orders under this amount, the cost of delivery is just $4.99 per order (This includes Rural delivery).


When Can I Expect Delivery:
If we have the products you order in stock, which we usually do, we will dispatch your order promptly within 1 working day.

Occasionally a product which you order may be out of stock. In this case we'll contact you promptly with an ETA. If you have any special delivery instructions please enter Special Instructions field provided at checkout.

100% Satisfaction Guaranteed:
We stand behind all our products, if your not happy with the products purchased please contact us and we will be more than happy to replace the item.

Orders/Payments:
For your convenience, you can choose to pay online by Paypal (and now Paypal express), Stripe using either your credit card or debit card.

(or)
Pay by Direct Credit into our bank account, details will be displayed when requested at checkout

(or)
Coinbase Commerce for selected crypto currencies

Faulty/Damaged Goods and Return Policy:
All orders are firm sale. Should your product arrive damaged during transit, we will promptly replace the said item(s) with the same product.

If you are unhappy with the performance of any of our products please contact us and let us know.  We value all customer feedback and are always looking for ways to improve.

Learn More About Body Crystal Natural Deodorant

Product Performance

1. How should I use Body Crystal deodorants for best results?
    Apply Body Crystal deodorants directly after bathing or showering. Doing so prevents the bacteria that cause odor from forming on the skin. The preventive barrier that our deodorant provides works at peak effectiveness when applied to clean skin.

Note: If you do not apply the stick or deodorant stone directly after bathing or showering, be sure to moisten the top of the rock or stick and apply generously to clean skin. Body Crystal sprays and roll-ons do not need to be moistened, but work best when applied to clean skin.
    
2. Will Body Crystal mineral salt deodorant reduce my sweat?
    Body Crystal is not an antiperspirant. It is a deodorant whose natural mineral salts prevent odor.

3. Can I use Body Crystal on other parts of my body?
    Since Crystal hypoallergenic deodorants are made of mineral salts, they are safe to use just about anywhere on the body. In addition to using underarm, many of our customers apply to their chests, feet and inner thighs. Be sure to avoid applying to open wounds. Should rash appear, stop using immediately and contact your doctor.
    
4. How long does a Body Crystal deodorant stick last
    A single Body Crystal Deodorant stick can last up to one year of daily use, making it a great value.
    
5. How long does a Body Crystal deodorant Roll-On last?
    A single Body Crystal roll-on will typically last up to four months of daily use, comparable to other roll-ons on the market.
    
6. How long does a Body Crystal deodorant Spray last?
    A single Body Crystal spray will typically will last up to four months of daily use, comparable to other sprays on the market.
    
7. How long will a single application prevent body odor?
    A single application of a Body Crystal natural deodorant should prevent body odor for up to 24 hours.
    
8. Is Body Crystal an antiperspirant?
    No. Body Crystal deodorants are not antiperspirants. Antiperspirants typically contain aluminum chlorohydrate or aluminum zirconium which plug the pores. Deodorants are generally considered cosmetic products because they simply control odor. Antiperspirants, on the other hand, are considered drugs because they affect the body’s physiology. Learn more about deodorants vs. antiperspirants
    
9. How do I know when Body Crystal is working?
    Body Crystal Deodorant sticks and rocks are invisible and unscented. Body Crystal Mist Sprays & Roll-ons are is lightly scented. Once applied to clean skin, Body Crystal natural deodorant neutralizes the bacteria that cause odor at their source. You’ll know Body Crystal is working because you won’t be emitting any body odor.
    
10. Is Body Crystal hypoallergenic deodorant safe for infants and toddlers?
    Yes. Body Crystal deodorants are safe for people of all ages.
   
11. Is Body Crystal safe for use by women during pregnancy?
    Yes, Body Crystal natural mineral salt deodorants are safe to use during pregnancy.
    
12. Why don’t Body Crystal Deodorants Sticks and rocks have a scent?
    Body Crystal Deodorant uses natural mineral salts, which have no scent. If you prefer scented deodorants please try our Body Crystal Mist and Roll-ons with essential oils.

13. Our products are not tested on Animals.

Buying

    Where can I find Body Crystal deodorants?
    Body Crystal natural deodorants are available at leading Health food stores, Organic Stores, Pharmacies and Online stores. They may also be purchased here on our Body Crystal web site. Please check out our stockists list.

Product Ingredients

1. Do Body Crystal deodorants contain aluminum chlorohydrate or aluminum chlorohydroxide? No. Body Crystal deodorants contain natural ingredients and do not contain harsh chemicals like aluminum chlorohydrate or aluminum chlorohydroxide.

2. What is cellulose and why do we use cellulose in our Roll-Ons?
    Cellulose is a natural ingredient that acts as a thickener to help prevent the deodorant from leaking out of the bottle. Learn more about cellulose.

3. Do Body Crystal products have alcohol?
    No. Crystal deodorants are made from natural mineral salts and do not contain alcohol.
    
4. Why do we refer to a “Deodorant Stone” when discussing Body Crystal products?
    Body Crystal created what is now called the ”Deodorant Stone” category. (Sticks and Rocks)  It refers to the alum, or mineral salts that are shaped and molded during the manufacturing process into a stone-like material.
    
5. What’s the difference between Body Crystal Deodorant and Body Crystal Mist and essential oil roll-ons?
    Body Crystal Deodorant fragrance free is our unscented line of deodorants (Sprays, Roll-Ons, Sticks, and Rocks). Body Crystal Mist and Our essential oils Roll-ons is our line of lightly scented deodorants, available in Roll-On and Body Crystal Mist Spray scented with Aloe Vera, Lavender and Vanilla
    
6. Why did we decide to launch a scented deodorant?
    We launched the scented Body Crystal Mist and Essential Oils lines because our customers told us they would actually like the choice of a scented deodorant in addition to the unscented Body Crystal Deodorant they currently use. Feedback was clear, however, that the scented product not be ”overpowering,” which is why our Body Crystal fragrances are lightly scented.
    
7. What scents do we use for Body Crystal Mist and Essential Oils Sprays and Roll-Ons?
    Aloe Vera, Lavender and Vanilla
    
8. Where do the Body Crystal Mist Spray and Essential Oil Roll-ons scents come from?
    They are all naturally derived from plants.
    
9. What differentiates Body Crystal deodorants from other “natural” deodorants?
    Body Crystal deodorants eliminate the bacteria that cause body odor. Most other deodorants mask the odor with chemically laden fragrances.
    
10. Are Crystal natural deodorant products tested on animals?
    No. Body Crystal Deodorants products have never been and never will be tested on animals. We are proud to donate a portion of all our sales to WPA New Zealand.
    
11. Are Body Crystal hypoallergenic deodorants biodegradable?
    Yes, in fact, the ingredients are used for water purification throughout the world